FAQ

Can I return or exchange my item?

We understand things don’t always work out! We will gladly refund or exchange all unwashed and unworn merchandise (except books). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also still have the stickers on and be in the original packaging. Returns are only accepted within 30 days of the date of purchase for orders in the States and Canada, and within 45 days of the date of purchase for all international orders. Please contact us by replying to your confirmation order email within the above timeframes to be eligible for a return/exchange. Buyers pay for return shipping.

*Please contact us PRIOR to shipping the items back. Items shipped back without contacting us beforehand will not be considered for a refund or exchange.*

For damaged, lost in transit or incorrect items, please also reply to your confirmation email and we will assist you. Please include a photo of the item for reference if it’s damaged or defective. Summer and Muu is not responsible for stolen packages or delayed packages due to customs, weather and carrier issues.

Once your return is received and inspected by us, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied back to your original method of payment.

Items marked as “final sale” cannot be returned or exchanged unless the merchandise was deemed defective.

Books cannot be returned.

 

Sizing and fit?

The Triblend tees and the CVC Crew tees are slim cuts and form fitting. They also do run small. Please make sure you check the size chart before ordering. Our Jersey tees are loose cuts.

 

How much is shipping?

Free shipping on all orders! But buyer is responsible for return shipping if any.

 

When do my items ship?

For most items, please allow 3 – 5 business days to process your order (day of purchase does not count), Pacific Time (PT). Your package will be shipped after the 3 business days. For posters, please allow 2-7 business days for processing. Posters are shipped separately and will have different delivery times.

 

How are items packaged and shipped?

Posters are shipped separately as they are shipped from a different facility in USA and have different packaging constraints. Posters shipped separately may have different delivery times. If your items are going to be shipped separately, you will receive separate shipping confirmations for each package that is sent. Posters are either sent flat or rolled up in a tube. Apparels, books and other items will be sent in protective mailers. Package decor such as stickers and bags may differ each time.

 

 

Can I track my order?

Whether or not your order can be tracked depends on the shipping method you choose. For most free standard shipping and most of the basic flat rates where standard economy shipping methods are used, tracking is often not available – but there might also be a chance where tracking is offered. If tracking is available, once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate.

 

In a rush to receive your order?

If you need to put a rush on your order, please contact us directly at orders@SummerandMuu.com before you make an order.

 

Do you ship to my country?

Yes!  We ship worldwide! Our products are mostly shipped out from Vancouver, British Columbia, in Canada. But some items, such as posters, are shipped from our warehouse in the USA.

 

How long does it take to arrive?

Domestic Orders within Canada:

  • 2 to 4 or 2 to 8 business days, depending on shipping method
  • Local Pick-Up available in Richmond, BC only. If you select this method, an email with pick-up instructions will be sent after processing. For most items, please allow 3 business days for processing. Posters are still shipped regardless, but posters will be free shipping if you choose Local Pick-Up.
  • Posters take longer to arrive Canada as they are shipped from USA: averages 10-15 business days after processing

USA Orders:

  • 2 to 5 or 2 to 9 business days, depending on shipping method

International Orders:

  • 14-30 business days

 

Delivery times

Delivery times are estimations only. Summer and Muu is not responsible for delays due to customs, carrier issues or weather. Summer and Muu is also not responsible for missing parcels due to mail theft.

 

Color

Actual colors may vary because every computer monitor has a different capability to display colors, and everyone sees colors differently. We try our best to show photos to display true color of the physical product, but please understand that the actual color may vary slightly from your monitor.

 

Taxes and Customs/Duties

Summer and Muu is located in Vancouver, Canada, with one of our facilities in the States. Items are shipped from Canada except posters – posters are shipped from USA. Taxes are collected for all Canadian buyers based on their province’s sales taxes. Books are PST exempt, yay! So here is the Summer and Muu comic book you have always wanted: Parenting – You Will Never Pee Alone Again. International buyers with high value shipments may be subject to customs and duties if any at all. Custom fees are NOT collected at checkout. Summer and Muu is not responsible for customs and duties if applicable. Buyer is responsible for customs/duties, if any at all.

 

Payment Method

We accept all major credit card payment like Visa, Mastercard and more. We also accept Paypal.

 

Cancellation?

If you need to cancel your order, please email us at orders@summerandmuu.com AS SOON AS POSSIBLE. If your order has not been fulfilled, then we are able to cancel your order and provide a refund. But if your order has been fulfilled and shipped out, then cancellation in that case is not possible.

At Summer and Muu, we strive our best to provide you with the best products and a stress reliever via our online comics. If you have any questions, please do not hesitate to contact us.

 

How do I know if your website is secured?

You can tell if the site is secure by looking at the URL address bar. If it begins with “https” with the lock icon instead of just “http”, it means the site is secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server. Summer and Muu also exclusively uses Stripe and Paypal to offer buyer a peace of mind. Our payment gateway has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. With a high level of protection and assurance, Summer and Muu ensures you a safe online shopping experience.